Grace Federal Solutions LLC

Part Time Call Center CTA - RH5293

Durham, NC - Temporary

Occupational Summary

Perform a variety of research, data base and clerical duties of a routine and technical nature in support of multi-center clinical trials to ensure adherence to protocols and quality of information received.

Work Performed

  • Collect data by telephone or personal structured interviews within specified protocol windows
  • Verify all work performed to ensure quality
  • Track multiple sources for difficult to locate/contact subjects, including site coordinators, to maximize study participation during follow-up phases
  • Participate in cross-training of interviewing studies to maximize workload and professional growth
  • Identify and report to the Interviewing and Study Coordinators data quality/quantity problems from review and analysis of standard computer reports/logs/protocol timelines; alert also for database problems
  • Review prepared standard scheduler and query reports with accuracy and according to protocol timelines
  • Monitor and summarize status of all data collection activities weekly from computer reports and logs and report to the Interviewing Coordinator and study team during weekly meetings
  • Monitor and summarize computer-based reports of patients enrolled and forms received and report to data analyst and study coordinator
  • Maintain computer database entry of telephone calls and conversations
  • Assist in training new personnel
  • Perform selected data entry of summary forms and questionnaires according to protocol timelines
  • Run programmed queries to monitor and evaluate study progress; make recommendations of queries based on findings from the data to verify data entry accuracy
  • Report periodically to the full project team(s) of interviewing/data tech status of study
  • Maintain files of all study materials and non-computer information, including source documents
  • Participate in the development of interviewing guidelines
  • Recommend new methods for collection and documentation of data
  • Perform other related duties incidental to the work described above
  • Must be able to work weekends and evenings


  • Enhanced computer skills and exposure to relational databases and/or spreadsheet manipulation desired
  • Prior experience in survey and/or collaborative clinical research environment recommended
  • Bilingual in US Spanish or Canadian French an asset
  • Excellent organization and communication skills on the telephone; attention to detail; self-motivated; ability to meet deadlines and productivity standards; and ability to work within a collaborative study team(s)

Education/Training: 4 yr. degree preferred

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